Day twenty six: the latest exchange

I had a few calls in the meantime. I've been sick, so I haven't been able to reply. Basically I just see them as not reallly dealing with the issue at all. It's kinda tedious...

Anyway. This is the latest:


Thanks for your email. I called again a little while ago, but you weren't available.

I've subsequently spoken to Mr. Javerma at the NW Austin branch who says he'll take a look at my car.

Frankly, though, I really can't see what any of it will accomplish. I have a pretty good idea what's wrong with the car and what needs to be done. So I can't see a great deal of point in travelling to the other side of town just to spend more time having someone tell me what I already know.

Part of my original grievance, as I'd said, was the time that was wasted. With the car in the shop for an entire week, I was unable to work, and I may as well have been fixing the car myself, which I could have done in less time than it took them at South Austin.

Had they told me that it would take a week to fix, I would have definitely done it myself. That's 50% of my argument. It was just a waste of money there and then to have someone be paid $1300 while I was sitting at home twiddling my thumbs. Fact is, I was told it was going to be done in two days. It was logical to do that. It was cost effective. Better pay someone $1300 to do the job and then have a car in a couple of days than take longer off work (I use it for my work) doing it myself.

The other 50% of my argument is that he promised me that he wouldn't do the work if the engine was smoking.
But he did it anyway, and the transmission was fixed even though the engine was damaged. Anybody with an ounce of intelligence knows that's a silly thing to do.

So where is the logic in my taking it to another branch?

Sincerely,


Jack Lee
--- "cr.mail" wrote:
> May 4, 2005
>

>
> Dear Jack Lee:
>
> Thank you for contacting this office and allowing us
> the opportunity to investigate your concern.
>
> Unfortunately, since our last telephone
> conversation, we have not been able to reach you by
> telephone.
>
> Please contact this office at 1-800-523-0401 or your
> nearest AAMCO center in order to resolve your
> situation.
>
> If we do not hear from you within five (5) business
> days, we will consider the matter resolved.
>
> Sincerely,
>
> Nichole Turner
>
> Customer Relations Representative
>
>